Introduction
Welcome back to Laboratories, where we break down the AI revolution’s next frontier. Today we’re spotlighting how enterprises are transforming through AI. Based on “AI in the Enterprise: Lessons from Seven Frontier Companies” (OpenAI, May 2025), this 28-page guide distills real-world playbooks from Morgan Stanley to Mercado Libre.
You’ll discover how leaders:
Built rigorous evals (Morgan Stanley) to benchmark and safely deploy AI for advisors.
Embedded AI into products (Indeed), fine-tuning GPT models to boost applications by 20%.
Launched early pilot projects (Klarna), cutting support response times from 11 minutes to 2.
Fine-tuned on proprietary data (Lowe’s), improving tagging accuracy by 20%.
Empowered domain experts (BBVA) to create 3,000 custom GPTs, automating 40,000 legal queries.
Unblocked developers with low-code platforms (Mercado Libre), automating catalog tagging and fraud detection at 99% accuracy.
Set ambitious automation goals (OpenAI internal), halving ticket-resolution times.
Throughout, you’ll see common themes—iterative feedback loops, domain-specific tuning, and bold automation—underpinned by security and governance.
